Veterinary Careers at WVC
Customer Service Representative
Join Our Compassionate Customer Service Team at WVC
Are you an empathetic and driven individual with a passion for both animals and people? We have an exciting opportunity for you to become a part of our dynamic customer service team at Western Veterinary Center. As a leading fast-paced specialty veterinary hospital, we're dedicated to delivering exceptional care to both our animal patients and their human companions.
Why Choose WVC?
High-Energy Environment: Join a team that thrives in a fast-paced, dynamic setting where no two days are the same. Your dedication will directly impact the well-being of our patients and their families.
Impactful Work: Be the bridge between worried pet owners and our expert veterinary team. Your compassion and support will make a real difference during challenging times.
Human-Animal Bond: Witness heartwarming moments as you facilitate the connection between our clients and their beloved pets, playing a vital role in maintaining and strengthening this special bond.
Professional Growth: Develop your skills and knowledge through ongoing training and opportunities for advancement within our hospital.
Collaborative Team: Work alongside caring and dedicated colleagues who share your commitment to providing exceptional service.
Central Location: Our hospital is conveniently located in Agoura Hills, a suburb of Los Angeles. Making it easily accessible for both our clients and team members.
Key Responsibilities:
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Empathetic Communication: Provide compassionate and understanding support to pet owners during their visits, appointments, and phone inquiries, demonstrating that you truly care about their concerns.
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Appointment Coordination: Efficiently schedule appointments, consultations, and follow-up visits, ensuring a smooth experience for both clients and our veterinary specialists.
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Administrative Tasks: Assist with administrative duties such as updating client records, processing payments, and maintaining organized digital files.
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Education: Educate clients about our services, procedures, and any necessary aftercare instructions, empowering them to make informed decisions for their pets' well-being.
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Problem Solving: Address client inquiries, concerns, and feedback in a proactive and professional manner, working collaboratively to find solutions.
Qualifications:
- Previous customer service experience, ideally in a medical or healthcare setting.
- Exceptional empathy, patience, and communication skills.
- Ability to multitask and thrive in a fast-paced environment.
- Basic computer proficiency and data entry skills.
How to Apply:
Ready to make a positive impact on the lives of pets and their families? We invite you to apply for this meaningful role by Clicking the link below or you can send your resume and a compelling cover letter detailing your relevant experience directly to WVCvetHR@gmail.com. Please include "Customer Service Representative Application" in the subject line.
At WVC, we recognize the importance of compassion and human connection in veterinary care. Join us in fostering this bond and providing unparalleled service to our clients and their cherished companions.
For inquiries or more information, feel free to contact Cynthia Madrid at (805) 957-7387 or WVCvetHR@gmail.com.
Embark on a fulfilling journey with us today, and together, we'll continue to make a difference in the lives of animals and the people who love them.